Customer Testimonials
I had another great experience working with Linda on the lease of my new Cadillac LYRIQ. I’m a repeat customer of this dealership and have worked with Linda before, which is why I was happy to return to her for my new vehicle. Once again, she was professional, responsive, patient, and genuinely committed to making sure I was happy with the entire experience.
I also want to recognize her managers, Ryan and Paul. During the process, Linda had some scheduled time off, and Ryan and Paul stepped in to assist while she was away. The transition was seamless, and ... Read More DealerRater - Aug 16, 2026
Tony was incredibly helpful and professional in getting a vehicle for us! We were not planning on getting something that day but saw the Mach-e and decided to go see it. Tony has helped us on other vehicles as well and each time he takes care of the whole process. Highly recommend!
Paul and staff,
I wanted to tell you how much I appreciate the service department, but after calling to find out how to reach out to upper management and speaking with a few other staff members including you, Paul. One thing I found that appears to be a genuine standard throughout the entire dealership was kindness!
I bought my car from another dealership and for the first time in my life I found myself unable to find a way to “get along” with anyone. I am a restaurant server, so I know service and I typically can find a way ... Read More Google - Aug 15, 2026
Great experience with Coulter Cadillac. I went through the Internet Sales route and was placed with Heather Donenko. She was very patient and helpful throughout the sales process and we couldn't be happier with the transaction and the car.
Great service and super fast experience.
Very clean professional. Dale, my service advisor was very knowledgable helpful
Mia, 2nd time having her as my Service Advisor always professional and courteous. Mia has gone above and beyond the expectation. A joy to work with. She needs the Service Advisor Award
Bradley kept us informed weekly while we were waiting for the vehicle (2026 CT5-V) to arrive at the dealership from factory. When the vehicle arrived the purchase process was seamless. Bradley and Brock were great. Thank you for making this purchase a pleasant experience!!
Tony was awesome to work with, he answered all of our questions and facilitated a fair negotiation with my trade and new purchase. Would definitely recommend!
Best dealership for my Escalade and GMC Denali by far! They treat you like family and the service level is top notch.
This was a great dealership experience. I cannot thank Paul, Bradley and Brock enough. Thank you to the Coulter family for instilling a great company culture. It shows in the customer service and experience. I will be back.
I was on a road trip in to Phoenix, when I had some issues with my battery dying. Bella was amazing and making sure that me and my car were both well taken care of, ensuring that she communicated with me exactly what was going on, and accommodated my very tight schedule before heading back home.
Thank you, Bella, for making the experience as smooth as you did, including all of the follow-up that you did.
It's always nice to know that I've got a reliable place to come to If ever I need any help with my ... Read More Google - Aug 6, 2026
Amazing work. I was able to work with Vida this time and she took her time to walk me through the options offered.
We have leased several Cadillacs from this dealership and the customer service overall is great. Dureen Olson is the best salesperson. You can’t go wrong. She always finds us the best cars at the best deal. Highly recommended.
Great service! Bradley was very easy to work with. Thanks for your help!
Easiest car purchase ever!! I highly recommend Ted. He was realistic about the deal and I did not have to do any haggling. The whole purchase process took less than an hour through mostly text and email. This dealership and Ted are awesome!!
The out of state vehicle purchase process wasn’t the best. Paperwork got messed up multiple times. Also an inconvenience that taxes aren’t apart of the vehicle purchase which makes it harder for me to have to take care of on my own since I am active duty military.
(Translated by Google) Excellent place to get your car serviced, highly recommended (Original) Excelente lugar para ir a realizar servicio al automóvil bien recomendado
Excellent purchasing experience. Their employees went above and beyond to make me feel like they really valued my business. They are customer service oriented!
What a great team! Thank you Tom for giving us an amazing deal! I also appreciate the GM Paul Glans for reaching out to make sure we were satisfied with the service and our vehicle. This is my second vehicle with Coulter and it definitely won't be my last. You're all top-notch for sales and service. Thank you for a seamless experience.
We bought a used minivan from Coulter's. We started the deal online, negotiating an out the door price with Linda Daub but finished the purchase with Tony Sanders, since Linda was on vacation when we went for a test drive. Both were nice & professional. We came in pre-approved through our credit union. Tony & his Sales Manager did push a bit to try & get us to use one of their lenders. We stuck to our guns since we already had a good rate. I would very likely use them again. Just do your homework on what fair ... Read More DealerRater - Jul 18, 2026
Dureen and absolute Delight to work with...on vacation the whole month of July, but happily came in to meet with us yesterday, to find just the right car... ! Ive only had one new car in my life and that was 23 yrs ago.... Dureen had just what I was looking for, in the color I wanted....3,000 miles and low interest rates.....A "Demo" ...CT4 Turbo , Considered a new car...I was thrilled to be first name on the title and have a warranty again....Dureen made it seamless...♡♡
Really loved the service, really friendly and helpful staff:) answered all my questions and a very good first time buying experience
Exceptional help and nice
Very prompt and efficient. Friendly service!
Great service and communication. Worked around my schedule to drop the car off at my home.
Tony Sanders at Coulter Cadillac Buick GMC IS THE MAN YOU WANY TO DEAL WITH WHEN BUYING HERE.. ESPECIALLY IF YOU ARE BUYING ONLINE … HE GOES ABOVE AND BEYOND TAKING CARE OF YOU… ⭐️⭐️⭐️⭐️⭐️ 5 STAR SERVICE AND ATTENTION FROM BEGINNING TO END.. CAR WAS DELIVERED AS PROMISED WHEN PROMISED.. THE EXPERIENCE WAS GREAT. THANK YOU TONY FOR ALL YOUR HELP THE MILLER’S
Great maintenance service for my CT4-V Blackwing! Thanks Bella!
Big shoutout to Bradley for such a warm welcome. We only stopped by to look around, but he was very friendly, offered us water, showed us the Cadillacs, opened them up for us, and let us sit inside and enjoy the cars without any pressure. Really appreciated the hospitality.
Stopped by here while traveling through Phoenix to LA. As tourists from Europe and car enthusiasts, we were amazed by your car collection. All the credits goes to your sales person Bradley, who came and greeted us and even showed us the amazing Escalade V. Amazing experience! Thank you again Bradley. All the best!
I would like to express my appreciation for the outstanding customer service I received at Coulter Cadillac's service department.
I dropped off my husband's GMC for service. While I don't remember the name of my service advisor, I do remember the lot attendant, Trevor. From the moment I arrived until the time my vehicle was brought back to me, Trevor was incredibly helpful and professional.
During the few hours I was waiting, he checked in with me several times, kept me updated on the status of my vehicle, and even offered me water on multiple occasions. He ... Read More Google - Jul 1, 2026
Worked with Bradley Lopez on purchasing a new 2026 Cadillac. He was very professional and arranged a great deal. He took his time with us explained all the option’s, colors and interior. It was great to work with someone with the knowledge and time it took to finalize our deal.
Car got stranded, EV charging port wasn't hooked up properly. Had to do an emergency pit stop at the dealership. Staff was very friendly, let me use a lighter and let me hang out while I let my car charge. Much appreciated 🤙🏻
Superb dealer. Highly professional. Very customer focused. Highly recommend to anyone looking at a Cadillac vehicle. 👍👍👍
The service was great. My vehicle ended up requiring a software update and they were able to take care of that too along with my oil change. Terrific service all around.
I recently purchased a new vehicle from Colter Cadillac, and I want to thank Tony for providing outstanding service throughout the entire process. He was professional, knowledgeable, and made everything easy and stress-free. Tony took the time to answer all my questions and ensured I was comfortable with every step. I truly appreciate his attention to detail and commitment to customer satisfaction. If you're looking for a great car-buying experience, I highly recommend asking for Tony!
Coulter repaired my Blackwing the same day with incredible courtesy and communication in every aspect! It is already back in my garage!
Purchasing my first electric vehicle was a big step, and while the delivery of my new Cadillac Lyriq had a few unexpected hiccups, what truly impressed me was how Coulter Cadillac handled the situation.
Ironically, my journey with Coulter started after my previous vehicle was brought in for repairs after an accident. Coulter Collision Center provided me with a loaner vehicle, and before long, I found myself purchasing a new Lyriq after my vehicle was declared a total loss.
When some delivery issues came up, General Manager Paul Glans immediately got involved, took ownership of the problems, and made it ... Read More DealerRater - Jun 18, 2026
This has been the most pleasant and easiest of a car purchase I've experienced and would/will go back should I need another vehicle. Cody has been amazing and easy to speak with. He has been forthright from the beginning and got me items I probably would not have gotten anywhere or with anyone else.
Amazing customer service! We will be back to buy another car. Felt like a car buying should feel!
Cody Holliday Provided spectacular customer service throughout our purchasing experience!!!
The best dealership experience I’ve ever had! Everyone was so much kinder and was much more helpful than at other dealerships I’ve dealt with in the past!
Coulter Cadillac Service department took great care of us while our car was being serviced. Bella kept us well informed with timely updates and showed true professionalism.
Tony is the man. He made sure i was being taken care of from starting to end. He was really easy to work with and his service was exceptional.
Tony worked tirelessly to provide us with the smartest options for our situation. We walked away with a car we love and a payment we can afford!
Alan Lopez will take great care of your needs and answer any questions you have.
We recently purchased a vehicle from Coulter Cadillac, and the experience was outstanding from start to finish.
My family has purchased several vehicles through Paul Glands over the years, and he continues to set the standard for customer service. Paul always goes above and beyond, genuinely looking out for his customers and making sure the entire process is smooth and stress-free. His professionalism, honesty, and dedication are the reasons we continue to come back.
This time, we worked directly with Dureen Olson, and she was absolutely fantastic. She is incredibly knowledgeable about Cadillac and all of the latest features and ... Read More Google - Jun 7, 2026
We recently purchased a vehicle from Coulter Cadillac, and the experience was outstanding from start to finish.
My family has purchased several vehicles through Paul Glands over the years, and he continues to set the standard for customer service. Paul always goes above and beyond, genuinely looking out for his customers and making sure the entire process is smooth and stress-free. His professionalism, honesty, and dedication are the reasons we continue to come back.
This time, we worked directly with Dureen Olson, and she was absolutely fantastic. She is incredibly knowledgeable about Cadillac and all of the latest features and ... Read More DealerRater - Jun 7, 2026
Carl had me on the road within an hour. Much appreciated.
I was on the fence about buying a car and browsing the Internet and found a car at Colter Cadillac. I’ve never owned a Cadillac. I was looking for a midsize SUV. My husband and I went down to Colter Cadillac right before they’re were about to close .Andrew stay past closing and answered all of my questionsHe provided awesome customer service and took us upstairs to see the vehicles. He was knowledgeable and provided lots of information about the XT 4 the XT 5 and the XT 6 I asked him for the door price for the vehicle. Andrew took ... Read More Google - Jun 1, 2026
Carl was amazing! His attention to detail and professionalism made my experience a 10/10.
Just wanted to share with you all that everything went well for me, and I thanked me a very much. She was very on top of her game when it came to what I needed it done, and for the person that installed my aftermarket steering wheel, did a very good job, so I would give them five stars, and I hope that Mia continues working there, because every time I go, the person I have dealt with has moved on, so thanks to me I once again, and for your technician that installed the steering wheel, I have always ... Read More Google - May 27, 2026
Great experience! Pulled up my Service Will rep was waiting for me, sat in the comfortable waiting room and did a zoom, out the door earlier than anticipated!
Buying a new car has changed drastically since my last purchase in 2019. The Lexus dealers have no inventory; only leases you can drive to see how they handle. No price negotiation, no car until they arrive weeks/months later, if you can find one that has the features you want. Audi was similar, but at least they had inventory, some. Still no price negotiation, and we would have had to wait for the car to be shipped here and pay the extra shipping charges.
Coulter was very different. I drove past two other Cadillac dealerships to get to them, but ... Read More Google - May 24, 2026
Fast service, constant contact. Carl was a great service advisor.
Extremely disappointing experience at Coulter GMC. I’ve purchased many new vehicles in my life and consider myself an informed consumer, and this dealership seemed very unhappy that I understood the numbers and questioned unnecessary charges.
I originally came in to look at two trucks, but somehow one of them was suddenly unavailable during my appointment. Conveniently, it was the truck with more options at nearly the same price. Right away it felt like they were trying to push me toward the lesser-equipped truck instead.
Then came the advertised rebates and financing offers that apparently could not actually be combined ... Read More DealerRater - May 21, 2026
Roberto is very helpful and so patience
First time buyer from Coulter and will definitely visit them again when purchasing a car. Everyone we had contact with was great! Greeting us, asking if we needed anything, etc.
Ted was great to work with. He’s so kind and made sure that I had everything I needed. He had the car washed and filled with gas and set up the On Star. This dealership was very pleasant to work with.
So happy with my purchase, It was so easy with Dureen. She addressed all my needs and made sure I knew everything there was about my vehicle before I drove off. Honestly, this is the best purchase I’ve made in many years. My friends are so impressed with my Optiq, they are considering one for themselves.
Juan and Cody were excellent and very informative. Thank u!!!!!!
I had a great experience at Coulter Cadillac
Bella was very professional, courteous and explained what was required on my Cadillac
Once the parts were available the technician was able to complete the job in a professional manner
Coulter Cadillac provided Good customer Service replacing the front struts and rear shocks on my Cadillac. Providing an Uber to take the customers home is a great service!
Customer service was absolutely excellent and staff was very knowledgeable and helpful. I believe the check in staff for my service went above and beyond his regular duties to help and assist me with questions and concerns. I believe the gentleman’s name was Bowen.
My 2025 Cadillac XT4 suffered an oil leak when parked on a downhill angle and Arrowhead Cadillac were unable to figure out the issue after several tries. I finally gave up going to Arrowhead and contacted Coulter Cadillac. They were very quick setting up a service appointment. When I arrived Chris Sanchez took very good care of me. He arranged a loaner car and within a few days he called me and told they were able to diagnose the issue and it would take several days to repair. The issue was the shaft cam and was repaired correctly the first time. ... Read More Google - May 12, 2026
I love my salesperson Dureen. She is always pleasant to deal with and easy to talk with. Great experience overall with Cadillac.
Dureen in sales is the most helpful and easy to work with. Bo in the service department is knowledgeable and a pleasure to work with as well. Never had a bad experience with Coulter Cadillac.
Very punctual and businesslike service I appreciate being given exactly what I asked for I’ll recommend as well as follow up with future service needs thank you Coulter Auto sales
Found the vehicle I wanted and Heather and. Coutler made it super easy to trade and make a deal on my new ride. Thanks to all for your kindness, speed and help with this trade
Thanks Bo for great customer service. Recommended 💚
Top-notch customer service, thanks Bo for great customer service and thanks for your time. Recommended 💚
There was some especial circumstances that made a little of a delay. I do not keep that against anyone, but I am mentioning it because once I talk to the service department, they immediately assign someone that was able to get everything fixed for me and my car. The staff was great, specially the staff taking and bringing the cars as well as the technicians.
Michael and Will have made my out of state purchase a pleasure. Thanks for doing business.
I stopped in there and now two weeks later I have the Cadillac of my wife’s dreams. The salesman Andrew was very knowledgeable and helpful with out being pushy!
Easily the best car buying experience we've ever had. Ryan and Bradley went out of their way to make it easy.
I rode in a Cadillac car 🚘 & it was smooth driving on the road.
I had a great experience working with Armando. He was incredibly patient and took the time to make sure everything was clear and understood, which I really appreciated. His kindness and positive attitude made the whole process much easier. I’d definitely recommend working with him.
Paul Gland is good with resolving your issues
Everything on the purchase of my new Cadillac Escalade IQL was excellent from sales to paperwork.
My wife & I recently (1 week ago) purchased a new Cadillac CT 4-V from Coulter Cadillac- Phoenix. As a new car purchase it was an exceptionally easy and good experience.
I wrote an extensive Coulter Google Review detailing many points of this purchase. I encourage anyone considering a new Cadillac in their future to read my Coulter Google Review as an honest experience you can depend on.
We were again down in the Valley this weekend for my wife’s birthday and stopped by Coulter Cadillac Phoenix to ask (again) a couple of questions regarding which button/toggle does what.
... Read More DealerRater - Apr 19, 2026