Customer Testimonials

Outstanding Leadership and Exceptional Customer Care – Mr. Paul Glans I would like to express my deepest appreciation to Mr. Paul Glans, General Manager of Coulter Cadillac Phoenix. After a very stressful and frustrating experience involving my vehicle repairs, Mr. Paul personally stepped in, listened to my concerns, and treated my family with genuine respect, compassion, and professionalism. He assured me that my vehicle would be properly repaired without additional out-of-pocket expenses and thoroughly inspected before being returned. He even generously offered my family a complimentary temporary vehicle. Mr. Paul transformed a difficult experience into a positive one and restored my ... Read More

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Google - Nov 13, 2026

Outstanding Leadership and Exceptional Customer Care – Mr. Paul Glans I would like to express my deepest appreciation to Mr. Paul Glans, General Manager of Coulter Cadillac Phoenix. After a very stressful and frustrating experience involving my vehicle repairs, Mr. Paul personally stepped in, listened to my concerns, and treated my family with genuine respect, compassion, and professionalism. He assured me that my vehicle would be properly repaired without additional out-of-pocket expenses and thoroughly inspected before being returned. He even generously offered my family a complimentary temporary vehicle. Mr. Paul transformed a difficult experience into a positive one and restored my confidence in Coulter Cadillac. His exceptional leadership, integrity, and dedication to customer satisfaction deserve recognition at the highest corporate level. Coulter Cadillac and General Motors are fortunate to have a leader like Mr. Paul Glans. Thank you, Mr. Paul, for going above and beyond for my family! Ahmed Ali

I would like to express my deepest appreciation to Mr. Paul, the General Manager of Coulter Cadillac Phoenix. He personally stepped in, listened to my concerns, and kindly agreed to complete my vehicle repairs without any additional charges. His professionalism, compassion, integrity, and outstanding leadership truly exceeded my expectations. He turned a very stressful situation into a positive experience for my family. Mr. Paul is an exceptional leader and a tremendous asset to Cadillac. I sincerely hope Cadillac’s upper management recognizes his remarkable dedication and considers him for even greater leadership opportunities. Thank you, Mr. Paul, for restoring my ... Read More

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DealerRater - Nov 12, 2026

I would like to express my deepest appreciation to Mr. Paul, the General Manager of Coulter Cadillac Phoenix. He personally stepped in, listened to my concerns, and kindly agreed to complete my vehicle repairs without any additional charges. His professionalism, compassion, integrity, and outstanding leadership truly exceeded my expectations. He turned a very stressful situation into a positive experience for my family. Mr. Paul is an exceptional leader and a tremendous asset to Cadillac. I sincerely hope Cadillac’s upper management recognizes his remarkable dedication and considers him for even greater leadership opportunities. Thank you, Mr. Paul, for restoring my trust and showing what outstanding customer service truly means!

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My service advisor was Carl and I just can’t give Carl enough praise. He always goes above and beyond, always tries to get me in and out, never ever ever has he tried to sell me something I did not need. Appreciate you, Carl. Thanks again.

Great experience with the team at Coulter. They met and exceeded our expectations on friendliness, helpfulness, communication, and we drove away with the vehicle we intended on purchasing. Thank you Armando for working with us and we look forward to doing business with you again.

I had such a great experience. Joe Agusta was phenomenal. He made the experience pleasant, efficient, and timely. I'm so happy with my purchase and I will recommend Coulter Cadillac to my friends and family.

I really wish I could give a good review but for a plethora of reasons at this point, it was not earned. I made an appointment via their online service appointment system for 10/9., I received a text message confirmation of my appointment and when I was on my way to the dealership, I ran into some traffic. I was going to be about five minutes late, so I called the dealership to let them know on the line with the reception, they could not find my information, so the reception told me she still come in and she would give ... Read More

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DealerRater - Nov 9, 2026

I really wish I could give a good review but for a plethora of reasons at this point, it was not earned. I made an appointment via their online service appointment system for 10/9., I received a text message confirmation of my appointment and when I was on my way to the dealership, I ran into some traffic. I was going to be about five minutes late, so I called the dealership to let them know on the line with the reception, they could not find my information, so the reception told me she still come in and she would give me a new appointment at the 15 minute after giving me extra time to arrive. Then I received a text message confirmation of this new appointment upon arrival Mr Hendrix was busy, so another person was trying to check in, but they cannot find any of my information in the system, that person said they would get it figured out and I would be helped in no time, he said he would be right back (that it was only his 2nd day) but that he would find Mr Hendrix and get me helped. I was left in my vehicle in the line that they have, after 30 minutes of waiting, and nobody coming back to my vehicle I flagged down another person that was walking by, and they said they would find Me Hendrix for me, about 10 minutes later, Mr. Hendrix arrived, and I was able to get to the vehicle checked in. It took a couple days before I found out what needs to be done. I was happy when he told me that one of the items only required a system reset and it worked good now, but I guess I got Happy too soon because I was charged over $200 for that… the rest of the items totaled almost $5k, I approved the work on 10/14, after 10 days with no update I reached out to Mr Hendrix using their text system, and it took 2 days to find out they were still waiting for parts, after another week (11/3) I requested an update and on 11/4 was told the vehicle was almost done, Mr Hendrix stated “we expect to be available for pickup this afternoon. I will reach out once I have keys in my hand for you”, on 11/6 (yes another 2 days) I received what looked like an auto generated text with an invoice attachment, I didn’t see anything saying Mr. Hendrix had my keys so I waited a little bit and then I asked if the automated message meant my vehicle is ready and a day later I got a response… “Yes” I wasn’t given a loaner so after almost a month it’s finally time to get my vehicle back and I ask if I can receive a ride to pick up my vehicle and I’m told yes, so I asked for that ride… and a day went by, so I asked for it again and a day went by… so on 11/9 I paid $40 for an Uber to go pick up my vehicle, Mr. Hendrix stopped responding completely, when I arrived, a nice lady helped me charge my card with fees that I wasn’t aware of in the beginning, and I got my vehicle back, it was dirty, not just from them having it for almost a month, but grease stains on the headliner grease stains on the sun visor even grease stains on the pillar on the driver side, even a couple bird drops, they did offer to clean it, but it was 6 PM I didn’t know how long that would take, and mr. Hendrix must’ve seen the vehicle, the Porter who brought the vehicle up saw it, the lady who helped me also saw the vehicle, and the “manger” she brought out to me and after all those hands they still gave it to me (after I spend over 4k and almost a month with them) like that… maybe that’s just how they do business there…… one thing I promise is I won’t make the mistake of doing is business with Mr Hendrix again, and most likely the Coulter “Family”! I hope you don’t make the same mistake!!

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Great place to buy cars Jesus Minas it’s a great help charismatic, friendly it explained all about the car I was getting. Definitely recommend and keep going back on the future

Everyone at Coulter is amazing to work with and make the process of buying a car a great experience! Special thanks to Dureen for always going above and beyond!!

Took my car in for service. Carl the service manager was very friendly and professional. He always kept me updated on the status. The car was charged when I picked it up. The whole process was smooth like a buttered up otter going down a water slide.

Great service and the people are great. Jeremiah was great in helping us chiose the right vehicle and Brock was a great help and funny. One of my best experience I have had buying a vehicle. Will be back.

Bo was great! Very efficient!

Ted was amazing and wonderful experience all around! Love my car!!

You need service, call Vida. She is the Bomb!

I want to give a shout out to Vida, who handled my service today. She was incredibly personable, helpful, and just overall great to work with. She spent the time to review my vehicle’s service history and if I needed any additional service or support. I never felt like I was being upsold or talked into something I didn’t need. This experience is night and day from What I have received from other GM certified dealers In the area. I will be back and asking for Vida!

Service was incredible. Dropped the car off at 930, called at 4p. All service completed. Earnhardt on FLW would let it sit for 3-5 days before even looking at it. We literally drive 30 minutes further to have the car Serviced at Coulter even though Earnhardt is right up the street.

Solomon is amazing. He’s very professional, kind and knowledgeable. Amazing person. Very happy to have met him.

My husband and I recently purchased a Cadillac Vistiq 900 E 4 Solomon was our salesman and Brock was our finance person. Everything was smooth from start to finish. I highly recommend them excellent dealership to do business with.

(Translated by Google) We are very happy with our Cadillac. Jesus, our salesman, was very kind and attentive with our purchase; everything was very quick and easy, and they are very reliable. (Original) Estamos muy felices con nuestra Cadillac. Jesús nuestro vendedor muy amable y atento con nuestra compra, todo muy rápido sin complicaciones, muy confiables.

I had a great experience working with Elad in sales and Brock in finance. Elad was professional, responsive, and easy to work with throughout the entire process. He made sure my concerns were addressed and went the extra mile to make sure the vehicle was taken care of and ready for me. Brock was also great to work with and helped me navigate the financing process while exploring my options. Both made the experience smooth and straightforward. I really appreciate their professionalism, communication, and willingness to work with me. I would definitely recommend asking for Elad and Brock if you’... Read More

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Google - Oct 15, 2026

I had a great experience working with Elad in sales and Brock in finance. Elad was professional, responsive, and easy to work with throughout the entire process. He made sure my concerns were addressed and went the extra mile to make sure the vehicle was taken care of and ready for me. Brock was also great to work with and helped me navigate the financing process while exploring my options. Both made the experience smooth and straightforward. I really appreciate their professionalism, communication, and willingness to work with me. I would definitely recommend asking for Elad and Brock if you’re looking to purchase a vehicle. Thanks to both of them for the great service!

Vida was nice and helpful. They also washed my car. Easy experience.

Bo, was very attentive to details also informative.

Dureen Olson at Coulter Cadillac is an all time BEST. This is our second car in THREE weeks that we have purchased from her because she is TRULY stellar. She is first extremely knowledgable and KIND. She has her customer as her priority for satisfaction and really knows her dealership and the products that they carry. Dureen is the FIRST person I have EVER felt comfortable with buying a car at a dealership! Seriously, She isn't not a moments pushy, rough or fake to make a deal! What a pleasure. We are looking into finding another car for my ... Read More

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DealerRater - Oct 13, 2026

Dureen Olson at Coulter Cadillac is an all time BEST. This is our second car in THREE weeks that we have purchased from her because she is TRULY stellar. She is first extremely knowledgable and KIND. She has her customer as her priority for satisfaction and really knows her dealership and the products that they carry. Dureen is the FIRST person I have EVER felt comfortable with buying a car at a dealership! Seriously, She isn't not a moments pushy, rough or fake to make a deal! What a pleasure. We are looking into finding another car for my son, so Dureen is our GO TO person 100 percent. I could talk all day long because we even grew up near each other and had so many similarities that it just kept getting better. So THANK YOU again for making a REALLY scary situation comfortable. She deserves a WHOLE lot more than a watch after working for the company 30 plus years!

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Linda and team were excellent to work with and so considerate of all of the details that went into my purchase of my XT6 Cadillac

We have had exceptional experiences with Coulter Cadillac in Phoenix! We first used Coulter when our vehicle was in an accident earlier this year and needed extensive repairs. The shop was thorough and kept us informed along the way, getting our car back looking good. When we were interested in purchasing a new vehicle, it was an easy choice to head back to Coulter. Tony Sanders took his time listening to what we wanted, and tracked down what we were looking for. He showed us the vehicle features and was very patient answering questions. The vehicle took a few days ... Read More

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Google - Oct 12, 2026

We have had exceptional experiences with Coulter Cadillac in Phoenix! We first used Coulter when our vehicle was in an accident earlier this year and needed extensive repairs. The shop was thorough and kept us informed along the way, getting our car back looking good. When we were interested in purchasing a new vehicle, it was an easy choice to head back to Coulter. Tony Sanders took his time listening to what we wanted, and tracked down what we were looking for. He showed us the vehicle features and was very patient answering questions. The vehicle took a few days to arrive. During that time, Paul Glans updated us daily, and handled all questions without delay. When the vehicle was delivered the process of paperwork and pickup was low stress! Paul took great care to provide a smooth and quick financial experience. Tony had the vehicle ready to go over all the features and take it for a drive. He spent the morning getting it set up and showing me how to navigate everything. Again, all questions were answered without rushing. Paul and Tony made our car buying experience low stress, pressure free, and smooth! It will be easy to go back the next time we are car shopping. Highly recommend Coulter PHX, Paul, and Tony!

We have had an exceptional experiences with Coulter Cadillac in Phoenix! We first used Coulter when our vehicle was in an accident earlier this year and needed extensive repairs. The shop was thorough and kept us informed along the way, getting our car back looking good. When we were interested in purchasing a new vehicle, it was an easy choice to head back to Coulter. Tony Sanders took his time listening to what we wanted, and tracked down what we were looking for. He showed us the vehicle features and was very patient answering questions. The vehicle took a few ... Read More

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DealerRater - Oct 12, 2026

We have had an exceptional experiences with Coulter Cadillac in Phoenix! We first used Coulter when our vehicle was in an accident earlier this year and needed extensive repairs. The shop was thorough and kept us informed along the way, getting our car back looking good. When we were interested in purchasing a new vehicle, it was an easy choice to head back to Coulter. Tony Sanders took his time listening to what we wanted, and tracked down what we were looking for. He showed us the vehicle features and was very patient answering questions. The vehicle took a few days to arrive. During that time, Paul Glans updated us daily, and handled all questions without delay. When the vehicle was delivered the process of paperwork and pickup was low stress! Paul took great care to provide a smooth and quick financial experience. Tony had the vehicle ready to go over all the features and take it for a drive. He spent the morning getting it set up and showing me how to navigate everything. Again, all questions were answered without rushing. Paul and Tony made our car buying experience low stress, pressure free, and smooth! It will be easy to go back the next time we are car shopping. Highly recommend Coulter PHX, Paul, and Tony!

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We couldn’t be happier with our purchase! We spotted a beautiful Cadillac XT4 Sport online, but working with Elad is what truly made the experience exceptional. From the moment we got in touch, Elad was professional, incredibly knowledgeable, and driven to make the deal happen seamlessly. He worked tirelessly to get everything finalized in record time, and, most importantly, did it the right way. ​The fantastic experience didn't stop there, Alex, the finance manager, was equally amazing to work with. He made the financing process smooth and straightforward, putting in every effort to get all our paperwork wrapped ... Read More

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Google - Oct 7, 2026

We couldn’t be happier with our purchase! We spotted a beautiful Cadillac XT4 Sport online, but working with Elad is what truly made the experience exceptional. From the moment we got in touch, Elad was professional, incredibly knowledgeable, and driven to make the deal happen seamlessly. He worked tirelessly to get everything finalized in record time, and, most importantly, did it the right way. ​The fantastic experience didn't stop there, Alex, the finance manager, was equally amazing to work with. He made the financing process smooth and straightforward, putting in every effort to get all our paperwork wrapped up so we could get in, out, and on the road quickly. ​If you’re looking for a stress-free, top-tier car-buying experience, do yourself a favor and work with Elad and Alex!

All my interactions were with Beau on service drive And he did a great job

Jesus is such an excellent salesman. The customer service, Jesus provided, was like no other. He answered all my questions and concerns,

Mark was a great service advisor. However, needing a car for two days to do a 45 minute EV inspection and tack down a warrantied loose panel seems a bit excessive. How can I get a simple piece fixed under warranty if I’m expected to leave my car 2-4 days?

I had a great experience purchasing my new 2026 Buick Envision Sport from Coulter Buick GMC. From beginning to end, the process was smooth, comfortable, and hassle-free. A special thank you to Joe Augusta for taking such good care of me throughout the entire process. He was professional, patient, knowledgeable, and never made me feel pressured or rushed. He took the time to answer my questions and made sure I felt comfortable with my purchase. I also appreciate the entire Coulter team for making everything come together so smoothly. Buying a vehicle can sometimes feel stressful, but my experience was straightforward ... Read More

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DealerRater - Oct 3, 2026

I had a great experience purchasing my new 2026 Buick Envision Sport from Coulter Buick GMC. From beginning to end, the process was smooth, comfortable, and hassle-free. A special thank you to Joe Augusta for taking such good care of me throughout the entire process. He was professional, patient, knowledgeable, and never made me feel pressured or rushed. He took the time to answer my questions and made sure I felt comfortable with my purchase. I also appreciate the entire Coulter team for making everything come together so smoothly. Buying a vehicle can sometimes feel stressful, but my experience was straightforward and enjoyable. I absolutely love my new Buick Envision Sport and would definitely recommend Joe Augusta and Coulter Buick GMC to anyone looking for a new vehicle. Thank you again for such a positive experience!

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Our sales guy, Solomon, was fantastic. I got a better deal than I was going to get from Carvana and a warranty, not to mention amazing service. They all made the experience as quick and painless as possible - and I got a great car as well. Great transaction. Totally worth the drive from Gilbert. 10/10

first time working with Colter Cadillac in Phoenix, a staple on camelback Rd, which can be intimidating. However, there was no pressure and the team was outstanding. ask for Jeremiah on the sales team.

I’d highly recommend this dealership if you’re looking to buy your next car or truck. Our salesman Tony took care of us throughout the process, the sales manager was super friendly and worked with us to get the best deal and the finance manager worked as fast as he could which made that process much easier and didn’t try high pressure sales tactics when it came time to discuss extended warranties. My wife and I are both happy with the car we bought and the price they gave us for our trade in. We will consider this ... Read More

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DealerRater - Sep 30, 2026

I’d highly recommend this dealership if you’re looking to buy your next car or truck. Our salesman Tony took care of us throughout the process, the sales manager was super friendly and worked with us to get the best deal and the finance manager worked as fast as he could which made that process much easier and didn’t try high pressure sales tactics when it came time to discuss extended warranties. My wife and I are both happy with the car we bought and the price they gave us for our trade in. We will consider this our go to dealer when we are ready for our next car.

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Jesus was a great sales representative. He really knew his stuff and answered my endless questions. I ended up making a deal on car I thought I would not like.

Vida was very efficient and so kind. She made me feel comfortable and checked up on me to make sure I knew the progress of my car.

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Great selection of cars, got a great deal and the process was super fast. Wonderful experience and Nick was super helpful from beginning to the end. He advocated for us and made sure we were comfortable with our purchase. Brock was great as well, got the paperwork done expediently. Definitely will be back in the future. Absolutely love the envista sport touring!

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Just used the charger for my Bolt. They let my daughter used the restrooms. A+ Customer service.

Purchased my Cadillac Escalade from Tony in internet sales. I can’t say enough about the experience Tony provided my wife and I during our purchase.

Unfortunately, I had a very disappointing experience with the service department. My service advisor was Bo Sigler, and my truck was kept for over a week for a control arm replacement. During that entire time, communication was extremely poor. I was not kept updated on the diagnosis, progress of the repair, or even notified that my truck was ready. I had to repeatedly call or physically show up just to get basic information. After the repair, my truck was released back to me shaking while driving and pulling to the left, which it was not doing before the repair. Bo’... Read More

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Google - Sep 25, 2026

Unfortunately, I had a very disappointing experience with the service department. My service advisor was Bo Sigler, and my truck was kept for over a week for a control arm replacement. During that entire time, communication was extremely poor. I was not kept updated on the diagnosis, progress of the repair, or even notified that my truck was ready. I had to repeatedly call or physically show up just to get basic information. After the repair, my truck was released back to me shaking while driving and pulling to the left, which it was not doing before the repair. Bo’s response to this is to reach out to my warranty provider. The lack of communication was frustrating enough, but receiving my truck back with a new drivability issue is unacceptable. I expected much better communication, quality control, and attention to safety from a dealership service department.

Unfortunately, I had a very disappointing experience with the service department. My service advisor was Bo Sigler, and my truck was kept for over a week for a control arm replacement. During that entire time, communication was extremely poor. I was not kept updated on the diagnosis, progress of the repair, or even notified that my truck was ready. I had to repeatedly call or physically show up just to get basic information. After the repair, my truck was released back to me shaking while driving and pulling to the left, which it was not doing before the repair. Bo’... Read More

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DealerRater - Sep 25, 2026

Unfortunately, I had a very disappointing experience with the service department. My service advisor was Bo Sigler, and my truck was kept for over a week for a control arm replacement. During that entire time, communication was extremely poor. I was not kept updated on the diagnosis, progress of the repair, or even notified that my truck was ready. I had to repeatedly call or physically show up just to get basic information. After the repair, my truck was released back to me shaking while driving and pulling to the left, which it was not doing before the repair. Bo’s response to this is to reach out to my warranty provider. The lack of communication was frustrating enough, but receiving my truck back with a new drivability issue is unacceptable. I expected much better communication, quality control, and attention to safety from a dealership service department.

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I am so happy that I reached out to Coulter Cadillac for an online build. I was fortunate to be paired with Linda Daub as my sales consultant, also known as the ultimate "people person." Prior to working with Linda, I had a less-than-favorable experience with another local dealership that did not inspire confidence in their abilities. Linda, however, was the best person I have ever worked with when purchasing a vehicle. She is fair, honest, communicative, attentive, and has an incredible personality. Linda is much more than a sales consultant. She genuinely cares about people. From our ... Read More

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DealerRater - Sep 23, 2026

I am so happy that I reached out to Coulter Cadillac for an online build. I was fortunate to be paired with Linda Daub as my sales consultant, also known as the ultimate "people person." Prior to working with Linda, I had a less-than-favorable experience with another local dealership that did not inspire confidence in their abilities. Linda, however, was the best person I have ever worked with when purchasing a vehicle. She is fair, honest, communicative, attentive, and has an incredible personality. Linda is much more than a sales consultant. She genuinely cares about people. From our very first meeting, Linda took the time to explain the history of the Coulter family and provided an in-depth tour of the dealership. She showed me where my vehicle would go once it arrived and walked me through the entire process. I was amazed by her level of knowledge, and whenever she didn't have an immediate answer, she took the initiative to find one. What truly set Linda apart was her ability to build a genuine connection with me and my family. I had never experienced that level of personal attention during a vehicle purchase. Throughout the process of ordering my new Escalade, she kept me informed every step of the way, from production updates to tracking its journey by rail all the way to the dealership. Linda built trust, and that is what separates her from every other sales consultant I have encountered. Even after I drove off the lot in my new Escalade, she didn't disappear. She continues to provide outstanding support and maintains a personal connection, ensuring I still feel valued as a customer. I have already recommended Linda to others and will continue to do so. If you're in the market for a Cadillac, Buick, or GMC, she is the person to see. I can confidently say that working with Linda will be one of the best vehicle-buying experiences you'll ever have. I would also like to commend Coulter Cadillac for its transparent and customer-friendly process. There were no hidden fees, surprise charges, or unexplained market adjustments. Everything was clearly outlined and available online, making the entire purchasing experience straightforward and stress-free. In contrast, another dealership I visited was attempting to charge a $10,000 market adjustment fee, which I found completely unreasonable. That approach simply doesn't make sense when building long-term customer relationships. Not only did I have an exceptional experience working with Linda and Paul, the General Manager, I also felt confident knowing I was paying a fair price for my vehicle. Paul has clearly built a business centered on integrity, transparency, and customer satisfaction. That commitment was evident throughout the entire process and is one of the many reasons I would gladly recommend Coulter Cadillac to others. Thank you, Linda and Paul, for making what is often a stressful process into a truly enjoyable and memorable experience.

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Well if you are looking for a service department that over charges you for services you car does not need, and tells you that things are wrong with your car that are in fact not wrong, then this is your place! I got my car serviced at coulter and asked them to look at a noise my car was making, they called me 3 days later and told me there was no noise and the car was a-okay. I asked them to look again because there was for sure a noise under my car when I went over bumps on the ... Read More

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Google - Sep 22, 2026

Well if you are looking for a service department that over charges you for services you car does not need, and tells you that things are wrong with your car that are in fact not wrong, then this is your place! I got my car serviced at coulter and asked them to look at a noise my car was making, they called me 3 days later and told me there was no noise and the car was a-okay. I asked them to look again because there was for sure a noise under my car when I went over bumps on the road so they told me they would look again, the next after I called to see if they had relooked, they told me I needed $4500 worth of work done to my vehicle, including every flush and new brake pads and all the in between and per the report it was all “critical” so something didn’t sit right because when they had looked at it the first time there was nothing they could find and the the next day it was $4500 worth of things wrong. So I picked up my car, took it to a different shop and they had it checked out with in an hour diagnosed and fixed within the same day and lo and behold no noise under the vehicle. Ironically the diagnosis from coulter camelback was not even close to being what was actually wrong with it, along with all things they said i needed to get done. Coulter told me my brake pads were critical as well at 3mm but it was weird that the other car shop I took it to told me they were 7mm and didn’t need replacing. So moral of the story is don’t trust them as they will try to sell you on everything and even diagnose it wrong!

I want to give a big shoutout to Cadillac Collision Center! From the moment I walked in, everyone was professional, friendly, and helpful. They treated me with respect, kept me informed throughout the process, and made what could have been a stressful situation much easier. I truly appreciate the great customer service and attention to detail. Thank you, Cadillac Collision Center, for taking care of me and my vehicle!

Tony was amazing. There was some confusion with the advertised price. Tony took care of everything for us before we drove up from Tucson. We’re extremely happy with the process, his thoroughness and him overall. We would definitely buy from him again.

Price change

Mia was great

I had a great experience buying a new vehicle for my wife. Bradley our sales representative was amazing and very professional. Brock the finance guy was also very professional and made the process simple and pleasant. Thank you

Brought my 2017 Ctsv in to have the shocks replaced and was also told there was a recall for the power steering, they told me they would take care of the recall. I declined a few other supposed issues due to the high cost of some very minor issues. When arriving to pick up my vehicle I asked to speak to the technician who had worked on my car and I was denied and told they don’t bring them up front. I asked about the recall and was told they didn’t do anything after all and supposedly it was ... Read More

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Google - Sep 17, 2026

Brought my 2017 Ctsv in to have the shocks replaced and was also told there was a recall for the power steering, they told me they would take care of the recall. I declined a few other supposed issues due to the high cost of some very minor issues. When arriving to pick up my vehicle I asked to speak to the technician who had worked on my car and I was denied and told they don’t bring them up front. I asked about the recall and was told they didn’t do anything after all and supposedly it was a “bulletin” whatever that meant but in the advisors message I was told they were going to do the recall. I was overcharged for everything including every time I declined a certain issue they found. $800 plus in declined fees. They lied to me about the recall and also tried to tell me my power steering issue was due to a loose bracket that was going to cost $1300. This place loves to scam people out of thousands of dollars and when confronted they act like they’re innocent. I’ll never bring any of my Cadillacs back here and am also looking into getting an attorney due to the recall being a safety issue.

I bought a Cadi in DEC 2025 as a Christmas present for my wife. The sales people were great Kyle the sales manager, the GM Paul Glans. They were professional and no hard sales. It actually was the best purchase that I've ever had in PHX purchasing since 1979. I all went down hill from there starting with the Service Dept to the a guy name BROCK in the finance GM warranty. Paul Glans took care of the service dept and made it right. 9/17/26 I was promised a quote for a platinum warranty from a guy named Brock on three different ... Read More

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DealerRater - Sep 17, 2026

I bought a Cadi in DEC 2025 as a Christmas present for my wife. The sales people were great Kyle the sales manager, the GM Paul Glans. They were professional and no hard sales. It actually was the best purchase that I've ever had in PHX purchasing since 1979. I all went down hill from there starting with the Service Dept to the a guy name BROCK in the finance GM warranty. Paul Glans took care of the service dept and made it right. 9/17/26 I was promised a quote for a platinum warranty from a guy named Brock on three different occasions. After three no calls or texts or voice mailed returned by this person name Brock who I believe to be in Finance. I gave up. I am now forced to look elsewhere instead of the place where I purchase my vehicle from and was treated, outstandingly. What ever happened to keeping a new customer and treating them right after a purchase???0000000000000000000000000

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Joe connected with me before coming on site, showed me exactly what I asked for and made the process quick and easy.

I wish I could give them ZERO stars. I bought a brand new 2026 Cadillac Escalade IQ over 2 months back. They sold me a defective product. Over a month back, the center console completely died. AC controls are in the center console, so the AC was also not working. I took the car to Cadillac Service and they tried to replace the center console, it did not work, then they tried to replace another module, again it didn’t work, and now they are saying something is corroded. I reached out to the Sales Lady Dureen that sold me the car, ... Read More

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Google - Sep 9, 2026

I wish I could give them ZERO stars. I bought a brand new 2026 Cadillac Escalade IQ over 2 months back. They sold me a defective product. Over a month back, the center console completely died. AC controls are in the center console, so the AC was also not working. I took the car to Cadillac Service and they tried to replace the center console, it did not work, then they tried to replace another module, again it didn’t work, and now they are saying something is corroded. I reached out to the Sales Lady Dureen that sold me the car, she raised her voice on me saying “THERE’S NOTHING WE CAN DO HERE AT THE DEALERSHIP”. There is absolutely zero empathy for this situation. DO NOT BUY ESCALADE IQ, IT’S DEFECTIVE AND NOT READY! There are tons of issues with Cadillac Electric vehicles (Cadillac technician shared it with me). If you are a potential customer and want to talk to me, please reach out and I will share more info.

I worked with Dureen Olsen on my purchase, she was amazing to work with and kept me within my budget. This is the second vehicle. I’ve purchased at Colter Cadillac and it will not be my last.

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The simple fact I got a call to remove ny bad review by the head honcho says alot about how bad they do business.

Excellent customer service. Bradley was very knowledgeable and personable. Brock was excellent and got us the best finance rate we could have asked for. Class operation from start to finish.

Great place to buy a car!! The staff is so knowledgeable and easy to work with.

Exceptional Experience and Service! This is my second Cadillac Lyriq. My first one was so reliable and fun to drive that I wanted another, which is why I didn't hesitate to lease a new one. From the start, the dealership provided an excellent, smooth leasing experience for this new vehicle. The entire leasing process was completely transparent, straightforward, and efficient, with no hidden surprises or unnecessary delays. Unfortunately, I only had my brand new 2026 Lyriq for two days before the battery heater module failed due to a high-voltage battery conditioning error. The component was placed on a national backorder ... Read More

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Google - Aug 29, 2026

Exceptional Experience and Service! This is my second Cadillac Lyriq. My first one was so reliable and fun to drive that I wanted another, which is why I didn't hesitate to lease a new one. From the start, the dealership provided an excellent, smooth leasing experience for this new vehicle. The entire leasing process was completely transparent, straightforward, and efficient, with no hidden surprises or unnecessary delays. Unfortunately, I only had my brand new 2026 Lyriq for two days before the battery heater module failed due to a high-voltage battery conditioning error. The component was placed on a national backorder with a 3-to-6 week wait time. The team at Coulter went above and beyond. They immediately provided me with a Lyriq loaner vehicle to ensure I wasn't inconvenienced while my car was being serviced. My sales rep, Linda D, general manager, Paul G, and service advisor, Carl, all worked together seamlessly to resolve the issue. Paul G specifically brought the regional manager in to expedite the situation and ensure a swift resolution. Thanks to their combined efficiency and communication, they successfully tracked down and secured the module weeks ahead of schedule. The repair was completed perfectly. I highly recommend Coulter Cadillac for their incredible dedication to customer care, smooth leasing process, and outstanding teamwork!

I had another great experience working with Linda on the lease of my new Cadillac LYRIQ. I’m a repeat customer of this dealership and have worked with Linda before, which is why I was happy to return to her for my new vehicle. Once again, she was professional, responsive, patient, and genuinely committed to making sure I was happy with the entire experience. I also want to recognize her managers, Ryan and Paul. During the process, Linda had some scheduled time off, and Ryan and Paul stepped in to assist while she was away. The transition was seamless, and ... Read More

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DealerRater - Aug 16, 2026

I had another great experience working with Linda on the lease of my new Cadillac LYRIQ. I’m a repeat customer of this dealership and have worked with Linda before, which is why I was happy to return to her for my new vehicle. Once again, she was professional, responsive, patient, and genuinely committed to making sure I was happy with the entire experience. I also want to recognize her managers, Ryan and Paul. During the process, Linda had some scheduled time off, and Ryan and Paul stepped in to assist while she was away. The transition was seamless, and they made sure everything continued moving forward and that I was well taken care of. There’s a reason I continue to come back to this dealership and to Linda. The customer service, personal attention, and follow-through from Linda, Ryan, and Paul made the entire leasing experience a positive one. I would absolutely recommend Linda and the team to anyone looking for a Cadillac.

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Tony was incredibly helpful and professional in getting a vehicle for us! We were not planning on getting something that day but saw the Mach-e and decided to go see it. Tony has helped us on other vehicles as well and each time he takes care of the whole process. Highly recommend!

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Tony was awesome to work with, he answered all of our questions and facilitated a fair negotiation with my trade and new purchase. Would definitely recommend!

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Best dealership for my Escalade and GMC Denali by far! They treat you like family and the service level is top notch.

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I am extremely disappointed with service I received at Coulter Cadillac Phoenix. I dropped off my vehicle the night before for scheduled maintenance, including an oil change and tire rotation. My invoice clearly states that the oil and filter were replaced. However, when I picked up my vehicle, the Oil Life Monitor was still showing 15%, when it should have been reset to 100% after an oil change. This immediately made me question whether the service was actually performed as billed. I returned to the dealership to express my concerns, and instead of receiving a professional explanation or an apology, I was ... Read More

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Google - Aug 8, 2026

I am extremely disappointed with service I received at Coulter Cadillac Phoenix. I dropped off my vehicle the night before for scheduled maintenance, including an oil change and tire rotation. My invoice clearly states that the oil and filter were replaced. However, when I picked up my vehicle, the Oil Life Monitor was still showing 15%, when it should have been reset to 100% after an oil change. This immediately made me question whether the service was actually performed as billed. I returned to the dealership to express my concerns, and instead of receiving a professional explanation or an apology, I was simply told, "We're human." That is not an acceptable response when customers are paying premium dealership prices and trusting certified technicians to perform basic maintenance correctly. Whether the oil change was performed and they forgot to reset the system, or the service was not completed as charged, neither situation is acceptable. Customers should not have to verify that the work they paid for was actually done. This experience has seriously damaged my trust in this dealership. I expected professionalism, attention to detail, and accountability from a Cadillac dealership, but unfortunately I received none of those. I will be reconsidering where I take my vehicle for future service and cannot recommend this dealership based on my experience.

We have leased several Cadillacs from this dealership and the customer service overall is great. Dureen Olson is the best salesperson. You can’t go wrong. She always finds us the best cars at the best deal. Highly recommended.

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The out of state vehicle purchase process wasn’t the best. Paperwork got messed up multiple times. Also an inconvenience that taxes aren’t apart of the vehicle purchase which makes it harder for me to have to take care of on my own since I am active duty military.

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What a great team! Thank you Tom for giving us an amazing deal! I also appreciate the GM Paul Glans for reaching out to make sure we were satisfied with the service and our vehicle. This is my second vehicle with Coulter and it definitely won't be my last. You're all top-notch for sales and service. Thank you for a seamless experience.

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We bought a used minivan from Coulter's. We started the deal online, negotiating an out the door price with Linda Daub but finished the purchase with Tony Sanders, since Linda was on vacation when we went for a test drive. Both were nice & professional. We came in pre-approved through our credit union. Tony & his Sales Manager did push a bit to try & get us to use one of their lenders. We stuck to our guns since we already had a good rate. I would very likely use them again. Just do your homework on what fair ... Read More

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DealerRater - Jul 18, 2026

We bought a used minivan from Coulter's. We started the deal online, negotiating an out the door price with Linda Daub but finished the purchase with Tony Sanders, since Linda was on vacation when we went for a test drive. Both were nice & professional. We came in pre-approved through our credit union. Tony & his Sales Manager did push a bit to try & get us to use one of their lenders. We stuck to our guns since we already had a good rate. I would very likely use them again. Just do your homework on what fair market value on the vehicle is negotiate the added fees down.

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Great service and communication. Worked around my schedule to drop the car off at my home.

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Tony Sanders at Coulter Cadillac Buick GMC IS THE MAN YOU WANY TO DEAL WITH WHEN BUYING HERE.. ESPECIALLY IF YOU ARE BUYING ONLINE … HE GOES ABOVE AND BEYOND TAKING CARE OF YOU… ⭐️⭐️⭐️⭐️⭐️ 5 STAR SERVICE AND ATTENTION FROM BEGINNING TO END.. CAR WAS DELIVERED AS PROMISED WHEN PROMISED.. THE EXPERIENCE WAS GREAT. THANK YOU TONY FOR ALL YOUR HELP THE MILLER’S

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Worked with Bradley Lopez on purchasing a new 2026 Cadillac. He was very professional and arranged a great deal. He took his time with us explained all the option’s, colors and interior. It was great to work with someone with the knowledge and time it took to finalize our deal.

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I recently purchased a new vehicle from Colter Cadillac, and I want to thank Tony for providing outstanding service throughout the entire process. He was professional, knowledgeable, and made everything easy and stress-free. Tony took the time to answer all my questions and ensured I was comfortable with every step. I truly appreciate his attention to detail and commitment to customer satisfaction. If you're looking for a great car-buying experience, I highly recommend asking for Tony!

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Purchasing my first electric vehicle was a big step, and while the delivery of my new Cadillac Lyriq had a few unexpected hiccups, what truly impressed me was how Coulter Cadillac handled the situation. Ironically, my journey with Coulter started after my previous vehicle was brought in for repairs after an accident. Coulter Collision Center provided me with a loaner vehicle, and before long, I found myself purchasing a new Lyriq after my vehicle was declared a total loss. When some delivery issues came up, General Manager Paul Glans immediately got involved, took ownership of the problems, and made it ... Read More

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DealerRater - Jun 18, 2026

Purchasing my first electric vehicle was a big step, and while the delivery of my new Cadillac Lyriq had a few unexpected hiccups, what truly impressed me was how Coulter Cadillac handled the situation. Ironically, my journey with Coulter started after my previous vehicle was brought in for repairs after an accident. Coulter Collision Center provided me with a loaner vehicle, and before long, I found myself purchasing a new Lyriq after my vehicle was declared a total loss. When some delivery issues came up, General Manager Paul Glans immediately got involved, took ownership of the problems, and made it clear that customer satisfaction was his top priority. Rather than making excuses, he accepted responsibility and worked to make things right. That level of accountability is rare and turned what could have been a frustrating experience into a very positive one. I also want to recognize Linda Daub for her professionalism and communication throughout the process. She was attentive, responsive, and genuinely cared about making sure I was happy with my purchase. The true measure of a dealership isn't whether things always go right but how they respond when they don't. Paul and his team exceeded my expectations and made me a very happy customer. I even told Paul that because of the way he and his staff treated me, I'll be back to purchase my Escalade IQ in a few years. Thank you, Paul, Linda, and the entire Coulter Cadillac team for standing behind your customers!

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Amazing customer service! We will be back to buy another car. Felt like a car buying should feel!

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The best dealership experience I’ve ever had! Everyone was so much kinder and was much more helpful than at other dealerships I’ve dealt with in the past!

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Tony is the man. He made sure i was being taken care of from starting to end. He was really easy to work with and his service was exceptional.

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Tony worked tirelessly to provide us with the smartest options for our situation. We walked away with a car we love and a payment we can afford!

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I want to be clear here: I love the car. What I don't love is how Coulter Cadillac handled everything after I signed. I purchased a 2025 Cadillac CT4 on April 21st, this was a significant financial decision and as a out of state buyer I weighed my options carefully and felt Coulter was a solid dealership to go with. I was met with a series of preventable failures that no luxury dealership should have. First of all, the vehicle was advertised with a specific mileage that was off by nearly 1k miles it was part of their demo/courtesy ... Read More

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Google - Jun 10, 2026

I want to be clear here: I love the car. What I don't love is how Coulter Cadillac handled everything after I signed. I purchased a 2025 Cadillac CT4 on April 21st, this was a significant financial decision and as a out of state buyer I weighed my options carefully and felt Coulter was a solid dealership to go with. I was met with a series of preventable failures that no luxury dealership should have. First of all, the vehicle was advertised with a specific mileage that was off by nearly 1k miles it was part of their demo/courtesy fleet, however that's not a rounding error, that's material misrepresentation. The finance department was disorganized, unprofessional and frankly rude throughout the process, issues significant enough that the dealership has since parted ways with the individual involved. The title was not properly forwarded to my lender who I have been following up with periodically(I called them today to follow up) as I am unable to register my vehicle or obtain plates because of a basic administrative oversight on Coulters part. I was sold over $1,200 in add-on products some of which were presented as non-negotiable. For a dealership that's been servicing and selling vehicle's since 1923 which the website mentions this process has been very disjointed. The bottom line is, I'm not writing this to be vindictive. I'm sharing my experience because I spent a significant amount of money with this dealership in good faith and received an experience that fell well below the standard Cadillac's brand promises and I mistakenly expected from an outfit like Coulter. The one bright spot was a manager who worked with me on shipping costs and the sales rep who was my first point of contact. To Coulter Cadillac management - my information is on file. I'd welcome a direct conversation to rectify this properly. The right response from a quality dealership is a phone call, not silence. Edit: Management has promptly reached out and made an effort to make this right, which is greatly appreciated.

Alan Lopez will take great care of your needs and answer any questions you have.

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We recently purchased a vehicle from Coulter Cadillac, and the experience was outstanding from start to finish. My family has purchased several vehicles through Paul Glands over the years, and he continues to set the standard for customer service. Paul always goes above and beyond, genuinely looking out for his customers and making sure the entire process is smooth and stress-free. His professionalism, honesty, and dedication are the reasons we continue to come back. This time, we worked directly with Dureen Olson, and she was absolutely fantastic. She is incredibly knowledgeable about Cadillac and all of the latest features and ... Read More

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DealerRater - Jun 7, 2026

We recently purchased a vehicle from Coulter Cadillac, and the experience was outstanding from start to finish. My family has purchased several vehicles through Paul Glands over the years, and he continues to set the standard for customer service. Paul always goes above and beyond, genuinely looking out for his customers and making sure the entire process is smooth and stress-free. His professionalism, honesty, and dedication are the reasons we continue to come back. This time, we worked directly with Dureen Olson, and she was absolutely fantastic. She is incredibly knowledgeable about Cadillac and all of the latest features and technology. What impressed us the most was the amount of time and care she invested after the sale. Even after the dealership had closed on a Friday evening, Dureen stayed late to walk us through every setting, feature, and capability of the vehicle to ensure we were comfortable and able to take full advantage of everything it offers. At no point did the process feel overly sales-focused. Dureen genuinely cared about helping us find the right vehicle for our needs and budget, and her attention to detail and customer-first approach made the experience enjoyable and memorable. We were also extremely impressed with Cadillac’s latest lineup, especially the new electric models. In my opinion, Cadillac has created a vehicle that surpasses many foreign luxury competitors and Tesla when it comes to styling, technology, luxury, and overall value. I would highly recommend Coulter Cadillac to anyone in the market for a new vehicle. If you have the opportunity to work with Dureen Olson and Paul Glands, you will be in excellent hands.

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Extremely disappointing experience at Coulter GMC. I’ve purchased many new vehicles in my life and consider myself an informed consumer, and this dealership seemed very unhappy that I understood the numbers and questioned unnecessary charges. I originally came in to look at two trucks, but somehow one of them was suddenly unavailable during my appointment. Conveniently, it was the truck with more options at nearly the same price. Right away it felt like they were trying to push me toward the lesser-equipped truck instead. Then came the advertised rebates and financing offers that apparently could not actually be combined ... Read More

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DealerRater - May 21, 2026

Extremely disappointing experience at Coulter GMC. I’ve purchased many new vehicles in my life and consider myself an informed consumer, and this dealership seemed very unhappy that I understood the numbers and questioned unnecessary charges. I originally came in to look at two trucks, but somehow one of them was suddenly unavailable during my appointment. Conveniently, it was the truck with more options at nearly the same price. Right away it felt like they were trying to push me toward the lesser-equipped truck instead. Then came the advertised rebates and financing offers that apparently could not actually be combined once we sat down to discuss the deal. That immediately felt like bait-and-switch tactics. The dealership also tried adding nearly $2,000 in “mandatory” extras I never asked for, including: $100 for nitrogen in the tires Around $500 for a “KeyFetch” key replacement program Window tint and other add-ons When I questioned these charges, I was basically told, “This is what we do when we sell vehicles.” Customers should not be forced into paying for unnecessary add-ons just to buy a vehicle. The financing process was even worse. Salesman Joe, the GM, and finance manager Ryan told me 5.75% through Global was the “best rate available.” After checking myself, I found out customers can apply directly online and get 5.5%. Same story with GAP insurance: they attempted to charge around $1,000, but Global itself offers it for about $495. At that point it became obvious I needed to fact-check everything myself. All I wanted was a clean purchase agreement with: Advertised price Tax Title Registration Standard doc fee No forced extras. No inflated products. No games. Instead, the entire experience felt shady, misleading, and unnecessarily confrontational because I refused to be taken advantage of. Buying a vehicle should not feel like a battle over hidden fees and misleading financing information. Very frustrating experience.

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First time buyer from Coulter and will definitely visit them again when purchasing a car. Everyone we had contact with was great! Greeting us, asking if we needed anything, etc.

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I rarely do a review, but felt compelled to share my experience with Coulter Cadillac. I took my 2017 Escalade in for repair on the front and rear park Assistance and cruise control. It literally took them 6 1/2 nearly 7 weeks to do the repair. $4100 plus $4200 in a car rental. As irritating as that was, they literally refused to return phone calls or even text and during the seven weeks I got perhaps three or four responses. The only way I knew what was progressing with the vehicle was to drive downtown and stop in and talk to the service people. Certainly heed ... Read More

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Google - May 8, 2026

I rarely do a review, but felt compelled to share my experience with Coulter Cadillac. I took my 2017 Escalade in for repair on the front and rear park Assistance and cruise control. It literally took them 6 1/2 nearly 7 weeks to do the repair. $4100 plus $4200 in a car rental. As irritating as that was, they literally refused to return phone calls or even text and during the seven weeks I got perhaps three or four responses. The only way I knew what was progressing with the vehicle was to drive downtown and stop in and talk to the service people. Certainly heed this advice or experience if you decide to do any service work or interaction with Coulter.

Easily the best car buying experience we've ever had. Ryan and Bradley went out of their way to make it easy.

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I need to speak to the owner. I am getting the runaround.

My wife & I recently (1 week ago) purchased a new Cadillac CT 4-V from Coulter Cadillac- Phoenix. As a new car purchase it was an exceptionally easy and good experience. I wrote an extensive Coulter Google Review detailing many points of this purchase. I encourage anyone considering a new Cadillac in their future to read my Coulter Google Review as an honest experience you can depend on. We were again down in the Valley this weekend for my wife’s birthday and stopped by Coulter Cadillac Phoenix to ask (again) a couple of questions regarding which button/toggle does what. ... Read More

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DealerRater - Apr 19, 2026

My wife & I recently (1 week ago) purchased a new Cadillac CT 4-V from Coulter Cadillac- Phoenix. As a new car purchase it was an exceptionally easy and good experience. I wrote an extensive Coulter Google Review detailing many points of this purchase. I encourage anyone considering a new Cadillac in their future to read my Coulter Google Review as an honest experience you can depend on. We were again down in the Valley this weekend for my wife’s birthday and stopped by Coulter Cadillac Phoenix to ask (again) a couple of questions regarding which button/toggle does what. Even after a week we were greeted by name as we entered, and our Salesman, Andrew Emerson, actually took 1-1/2 hrs to sit in the car with us rehashing all the many operational details. This after having done it a week prior. This additional time that Andrew took with us I refer to as “value added service”, and we are very grateful that Coulter places this value on their post sales & customer care. I believe this kind of service to be built into the “Coulter Culture.” Coulter Cadillac Phoenix…most highly recommended.

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I purchased a 2021 Chevy Silverado from Coulter Cadillac and have had issues since the day I test drove it. I pointed out a ticking noise before buying and Kyle assured me it was “normal.” It wasn’t, and it never went away. From the first service visit, the lack of organization and communication was obvious. They were unprepared and assigned me to a service tech who was going on vacation the next day. Every time I pulled into the service bay, I was left waiting with no acknowledgment. Even at the front desk, I stood there while the receptionist was ... Read More

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Google - Apr 9, 2026

I purchased a 2021 Chevy Silverado from Coulter Cadillac and have had issues since the day I test drove it. I pointed out a ticking noise before buying and Kyle assured me it was “normal.” It wasn’t, and it never went away. From the first service visit, the lack of organization and communication was obvious. They were unprepared and assigned me to a service tech who was going on vacation the next day. Every time I pulled into the service bay, I was left waiting with no acknowledgment. Even at the front desk, I stood there while the receptionist was on her phone in her lap and didn’t acknowledge me. From a slimy sales experience at the start to ongoing service issues, this turned into never ending back and forth, repeated repairs, a breakdown, and over a month without my truck. I dealt with multiple managers and constant runaround, and it feels like nobody communicates, internally or externally. It’s extremely difficult to get anyone on the phone, and I made multiple wasted trips due to poor coordination, including showing up for a loaner swap that was never arranged. Kyle made me feel like he only cares about the sale, Mike in service was consistently cold and dismissive, and Travis and Paul made promises they didn’t follow through on. After a previous review, Paul did step in and provide a loaner, which I really appreciated. Mia and Vida were the only bright spots. Both were friendly, communicative, and helpful! At this point, I’ve wasted a significant amount of my time, gas, and money just trying to get basic help. I returned their loaner cleaned and with a full tank 3 times, which adds up. I was promised follow-ups, a full tank of gas, and a clean vehicle. None of that happened. Instead, I got my truck back dirty, with bird poop on it, dirty gloves left inside, low on gas, and with 150+ miles added. Meanwhile, they expect customers to return loaners spotless and fully fueled or charge a $100 cleaning fee and $10 per gallon. After all the repairs, the truck still idles rough, vibrates, and doesn’t feel right, yet I’m told “nothing is wrong” or that it just needs to be driven more. Overall, communication here is horrendous. This felt disorganized, careless, and exhausting to deal with. Unfortunately I still don’t think this nightmare is even over. I would not recommend.

Our salesman Michael was so helpful l. He helped us find my dream car. He even gave us great merch! I would love to work with him again!

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